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  Our Policies  



PRIVACY POLICY


Under no circumstances will we share your information with anyone outside our organization without your consent.

SHIPPING POLICY


In–stock items ship out within 2 business days from the time of order. Items that are out of stock or custom–made items will ship out within 10 business days (2 weeks) to 50 business days (10 weeks) from the time of order. (A business day is any day that is not a Saturday, Sunday, or postal holiday.) Fidogear will notify you if there is any delay with your order. For air or international shipping rates, please call toll-free 1.877.FIDO.GEAR or e-mail us at info@fidogear.com for a quote. Shipping charges are subject to change with current freight costs.

SHIPPING INFO


All Fidogear Products are shipped via USPS. Standard USPS shipping charges will apply to all orders. These will naturally vary according to product weight, packaging and destination address. The actual amount of the ship charge for your order will be calculated at time the order is placed.

ALL packages ship - USPS Priority Mail

SHIPPING RATE


Shipping rates are calculated via weight using United States Postal Service (USPS) website.

We do not ship International at this time.

RETURNS


Harnesses:
    We make each one of our harnesses from scratch with the measurements you provide. Because of this, we do not accept returns on all harnesses.  This rule does not apply to our "Standard Sized" Adjustable Walking Harness.  
    In cases where the harness is too large, we can on occassion size the harness down, when this happens you will be responsible for all shipping charges and will be charge time involved in the alteration process.  This is done on a per case basis.

All Returns:
    All
returns must accompany an RA (return authorization) number obtained by Fidogear. RA numbers can be obtained by contacting us at 253-278-4822, by emailing us at info@fidogear.com, or fax us at 253-645-2078. Please note that since a product was delivered to the address listed on your invoice, shipping charges and fees are non refundable.

Products returned to Fidogear due to manufacture defect will be replaced at no cost once received and inspected. Products that are returned with no damage, no wear, and/or for a refund may be subject to a 20% restocking fee.












 
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